The Return Policy only applies where you make a purchase at our Ximple online Xstore and is subject to the Terms and Conditions. You have up to 7 days from the date of your purchase to initiate a return. You may return your order (or items) for any of the following reasons:
Your product does not match the website specifications or description.
You received the wrong item in your package.
For products that are defective or damaged upon arrival, we will replace the products for you.
General requirements for returns are as follows:
You have proof of purchase (order invoice number and receipt).
The item must be unused and in the original condition that you received it. It must also be in the original packaging and sealed with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts received with it.
Non-returnable products under these conditions:
It exceeds the 7 days from the date of purchase.
Display sets cannot be exchanged.
Once the product is used.
Sale items are not refundable.
Please note that some brands reserve the right to subject the product to an examination by their own experts and may not accept the return of goods.
We recommend you inspect any goods that we deliver to you immediately, to ensure you are completely satisfied with the goods.
If you meet the above conditions and would like to apply for a return, please contact us at [email protected] with the following information:
Proof of purchase (order invoice and receipt)
Photo of the defective goods
Our Support team will verify your return reason and arrange a return pick up for you.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your item within 10 business day.
If your return is valid, we will process your refund or replacement, based on what you have indicated to our Support Team. If it's valid, we will reimburse you with a refund through the same mode of payment that was made in the original purchase within 7-10 business days. excluding the customer’s bank/financial institution’s processing time.
For exchange item, we will contact you to arrange for delivery on the replacement item within 10 working days after approving your item.
*If delivery has taken place, the refund will exclude delivery charges paid.
*One exchange is allowed per purchase. The exchange product will not be eligible for further exchange or refund unless faulty.
If your return is not valid, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.