1. Your Personal Data
(a) from that data; or
(b) from that data and other information to which we have or are likely to have access to.
Examples of such Personal Data that you may provide to us include:
(a) your name, telephone number(s), birthday, mailing address, residence address, email address, photo, gender and any other information relating to you which you have provided us in any forms you may have submitted to us, or in other forms of interaction with you;
(b) information about your use of Ximple's website, Mobile App and services, including cookies, IP address and membership details, but only to the extent that Ximple may identify you from such information;
(c) information about your usage of and interaction with our Website, Mobile App and/or services including types of computer/mobile devices, connection information, applications information, bandwidth, statistics on page views, error statistics, and traffic to and from our Website and Mobile App.
2. Collection of Personal Data
2.1 Generally, Ximple collects your Personal Data in the following ways:
(a) when you register an account with us on the Website or Mobile App using your email address or Facebook account;
(b) when you submit queries, reviews, request for information, feedbacks, product registrations and online forms relating to any of our content or services
(c) when you register for or use any of our services on Websites and Mobile Apps owned or operated by us or when you register as a member of Websites and Mobile Apps owned and/or operated by us, or use services on such Websites and Mobile Apps;
(d) when you interact with our customer service officers, either via online (e.g. web) or offline (e.g. phone, personal contact) means;
(e) when you subscribe to our mailing list;
(f) when you respond to our promotions and other initiatives;
(g) when we receive references from business partners and third parties, for example, where you have been referred by them;
(h) when you submit your Personal Data to us for any other reason.
2.2 When you browse the content or use any services on our Website and Mobile App, either anonymously (without login) or as a login user, we may collect and analyse anonymised information from which individuals cannot be identified (“Aggregate Information”). Examples of such Aggregate Information include, e.g. number of users and their frequency of use, the number of page views (or page impressions) that occur on the Website and Mobile App, and common entry and exit points into the Website and Mobile App.
2.3 You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with products and services you have requested.
3. Purpose for the Collection, Use and Disclosure of Your Personal Data
3.1 Generally, Ximple collects, uses and discloses your Personal Data for the following purposes
(a) verifying your identity;
(b) responding to your queries, requests, feedback, reviews and/or complaints;
(c) facilitating communications and/or business transactions between Ximple and our business partners and any relevant third party;
(d) providing services, products and benefits to you, either of general or of particular products and services which may be of interest to you;
(e) conducting market research, understanding and determining customer location, preferences and demographics for us to review, develop and improve our products, services and also develop special offers and marketing programmes;
(f) managing the business operations of Ximple and complying with internal policies and procedures;
(g) matching Personal Data held with other data collected from other sources (including third parties), for any of the purposes listed herein;
(h) preventing, detecting and investigating crime, including fraud and money-laundering, and analyzing and managing other commercial risks;
(i) protecting and enforcing our contractual and legal rights and obligations;
(j) conducting audits, reviews and analysis of our internal processes, action planning and managing commercial risks; and/or
(k) compliance with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities.
3.2 If you have provided your Singapore telephone number(s) and/or email address(es), and have indicated that you consent to receiving marketing and/or promotional information via your Singapore telephone number(s) and/or email address(es), Ximple may contact you using such Singapore telephone number(s) (including via voice calls, sms, fax or other means) with information about our products and services (including discounts and special offers).
3.3 In relation to particular products or services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, then we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.
4. Disclosure of Personal Data
4.1 Ximple will take reasonable steps to protect your Personal Data against unauthorised disclosure. Subject to the provisions of any applicable law, this Personal Data may be disclosed, for the purposes listed below (where applicable), to the following third parties, whether they are located overseas or in Singapore:
(a) Ximple affiliates;
(b) agents, contractors or third-party service providers who provide operational services to Ximple;
(c) vendors or any third-party business partners who offer goods and services or sponsor contests or other promotional program on Ximple's sites and App, in conjunction with Ximple;
(d) external business and charity partners in relation to corporate promotional events, or to facilitate the provision of services, products and benefits to you, either of general or of particular products and services which may be of interest to you;
(e) the Credit Bureau, or in the event of default or disputes, any debt collection agencies or dispute resolution centres;
(f) any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale;
(g) anyone to whom we transfer or may transfer our rights and duties;
(h) banks, credit card companies and their respective service providers;
(i) our professional advisors such as our auditors and lawyers;
(j) relevant government regulators or authority or law enforcement agency to comply with any laws or rules and regulations imposed by any governmental authority; and
(k) any other party to whom you authorise us to disclose your personal data
5.1 In order to improve user experience on the Website, we may use "cookies" which are small amounts of information placed and stored on your device (e.g. computer or mobile phone). Such cookies will enable us to retain information about your preferences, thereby allowing easier interaction during subsequent use. You may choose to set your browser not to accept cookies, but doing so may prevent the browser from accessing certain content or services of the Website.
5.2 Ximple may use software, codes or services of Third-Party Market Research Companies to measure and analyse the Internet usage across Ximple's Website and Mobile App. Pages on Ximple Website and Mobile App may contain codes that enable the Third-Party Market Research Company to track visitors to our Website and Mobile App.
5.3 This information is aggregated by the Third-Party Market Research Company and provided to Ximple for the analysis of the usage of Ximple Website and Mobile App. Such data may also be accessible by third-party media organizations and research companies, for the purpose of conducting industry comparisons with other Internet portals.
5.4 In order to improve your online experience, Ximple may track online behaviour or clickstream data to advance your use of our web pages and apps, and track referrals from other websites and/or apps. Such data is anonymised and will not be linked to your Personal Data and will only be aggregated for statistical analysis.
6. External Links and Third-Party Sites
6.1 Our website and app may contain links to other websites operated by third parties, such as our business partners. We are not responsible for the privacy practices of websites operated by third parties that are linked to our website. We encourage you to learn about the privacy policies of such third-party websites. Some of these third-party websites may be co-branded with our logo or trademark, even though they are not operated or maintained by us. Once you have left our website and mobile app, you should check the applicable terms, conditions and policies of the third-party website to determine how they will handle any information they collect from you.
7. Withdrawal, Access and Correction of Your Personal Data
7.1 Should you wish to withdraw from Ximple Platform, please follow the instructions below:
- Navigate to My Account.
- Click on delete account option under Account, and follow the instructions.
- Your account and all data will be removed from our Ximple platform and you will receive a confirmation email upon successful removal.
If you faced any issues, please contact our Support at [email protected].
7.2 Please note that if your Personal Data has been provided to us by a third party, you should contact such party directly to make any queries, feedback, and access and correction requests to Ximple on your behalf.
7.3 Please note that if you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, Ximple may not be in a position to continue to provide its products or services to you or administer any contractual relationship in place, and this may also result in the termination of any agreements with Ximple and your being in breach of your contractual obligations or undertakings, and Ximple's legal rights and remedies in such event are expressly reserved.
9. Governing Law
11. Contact Information
Ximple Singapore Pte. Ltd.
Email: [email protected]
Last Updated: 1st Aug 2021